Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at houseofsvarnaa@gmail.com. Please note that returns will need to be sent to the following address: 1/5800 Balbir Nagar Shahdra Delhi 110032 Near Janta Eating House

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at houseofsvarnaa@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at houseofsvarnaa@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at houseofsvarnaa@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at houseofsvarnaa@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

🔁 Return & Refund Policy – House of Svarnaa

📅 Return Window: 3 Days Only

We accept returns within 3 days of delivery. If 3 days have passed, unfortunately, we can’t offer a return or refund.

NOTE: To qualify for a return due to damage or manufacturing defect, an uncut unboxing video is mandatory. Claims without this video will not be processed.

✅ Eligibility for Return

To be eligible for a return, your item must be:

Unworn & unused
In its original packaging
With tags attached
Accompanied by the original receipt or proof of purchase

📦 How to Request a Return

Email us at: houseofsvarnaa@gmail.com within 3 days of delivery.
Await confirmation and shipping instructions.
Send the item to the return address provided.

Note: Items sent without prior approval will not be accepted.

⚠️ Damaged or Wrong Items?

If your item is damaged, defective, or incorrect, please:

Contact us immediately upon receiving the package
Provide an uncut unboxing video showing the issue
We will evaluate and make it right

🚫 Non-Returnable Items

We do not accept returns for the following:

Sale items & gift cards
Custom-made or personalized products
Perishable items (e.g., food, flowers, plants)
Personal care items (e.g., beauty products)
Hazardous or flammable items

If unsure about your item’s eligibility, contact us before requesting a return.

🔄 Exchanges

Want something else? Return the original item (if eligible), and once accepted, place a new order for the desired product.

💳 Refunds

Once we receive and inspect your return:

We’ll notify you of approval or rejection
Approved returns will be refunded to your original payment method within 10 business days

Note: Banks/card companies may take additional time to post the refund.

📧 Didn’t get your refund after 15 business days? Contact us at houseofsvarnaa@gmail.com

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